The University of Arizona
Provost Rotating Images Rotating Images Provost Provost

Criterion Five: Engagement and Service

Criterion Statement: As called by its mission, the organization identifies its constituencies and serves them in ways both value.

Core Component 3b-a: The organization learns from the constituencies it serves and analyzes its capacity to serve their needs and expectations.

Examples of Evidence:

  • The organization's commitments are shaped by its mission and its capacity to support those commitments.
  • The organization practices periodic environmental scanning to understand the changing needs of its constituencies and their communities
  • The organization demonstrates attention to the diversity of the constituencies it serves.
  • The organization's outreach programs respond to identified community needs.
  • In responding to external constituencies, the organization is well-served by programs such as continuing education, outreach, customized training, and extension services.

Core Component 3b-b: The organization has the capacity and the commitment to engage with its identified constituencies and communities.

Examples of Evidence:

  • The organizations structures and processes enable effective connections with its communities.
  • The organization's cocurricular activities engage students, staff, administrators, and faculty with external communities.
  • The organization educational programs connect students with external communities.
  • The organization's resources-physical, financial, and human-support effective programs of engagement and service.
  • Planning processes project ongoing engagement and service.

Core Component 3b-c: The organization demonstrates its responsiveness to those constituencies that depend on it for service.

Examples of Evidence

  • Collaborative ventures exist with other higher learning organizations and education sectors (e.g., K-12 partnerships, articulation arrangements, 2+2 programs)
  • The organizations transfer policies and practices create an environment supportive of the mobility of learners.
  • Community leaders testify to the usefulness of the organization's programs of engagement.
  • The organization's programs of engagement give evidence of building effective bridges among diverse communities.
  • The organization participates in partnerships focused on shared educational, economic, and social goals.
  • The organization's partnerships and contractual arrangements uphold the organization's integrity.

Core Component 3b-d: Internal and external constituencies value the services the organization provides.

Examples of Evidence:

  • The organization's evaluation of services involves the constituencies served.
  • Service programs and student, faculty, and staff volunteer activities are well-received by the communities served.
  • The organization's economic and workforce development activities are sought after and valued by civic and business leaders.
  • External constituencies participate in the organization's activities and cocurricular programs open to the public.
  • The organization's facilities are available to and used by the community.
  • The organization provides programs to meet the continuing education needs of licensed professionals in its community.
The University of Arizona